Policy around returns, exchanges, damages, and lost packages
Order processing and delivery times
Payment options
Order processing
Orders are processed within 2–3 business days but not on Fridays from noon EST through Sundays or on holidays.
Shipping carrier
Orders are typically shipped via USPS and do not ship on U.S. holidays.
Shipping times
Orders shipped within the U.S. typically arrive within 7 business days, while international orders typically arrive within 14 business days.
Shipping Restrictions
There are no shipping restrictions, but certain items cannot ship, and P.O. boxes are not accepted.
Damaged or lost items
Customers should contact the seller if they receive a damaged product or if the item gets lost during shipping.
Customs and import taxes
If the seller ships internationally, they should disclose who is responsible for customs and import duties, and which party will pay the taxes and charges.
A shipping policy should be tailored to the store's needs, but it should include the following elements: